Return And Exchange Policy

At GiftYard.pk, we carefully check every order before dispatch to ensure that you receive your product in the best possible condition.

No Return Policy

We currently do not offer returns or exchanges once an order has been delivered. Please make sure to carefully review your product details, customization options, size, color, and other specifications before placing your order.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as possible after receiving your parcel. We may request clear photos or videos of the product and packaging to verify the issue.

If the issue is confirmed to be our mistake, we will review the case and provide an appropriate solution.

Customized & Personalized Products

For customized or personalized products, including items made with a specific name, text, design, size, or other customer-provided details, orders cannot be cancelled, returned, or exchanged due to a change of mind or incorrect information provided by the customer.

Please double-check all customization details before confirming your order.

Order Cancellation

Once an order has been processed or dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding this policy or your order, please contact our customer support team through the contact details provided on GiftYard.pk.

GiftYard.pk reserves the right to review individual cases and make a final decision regarding damaged, defective, or incorrect products.